Posted on Oct 12th 2019

Procurement Manager Service Parts


Full time



Posted on Oct 12th 2019


Full time



Job Title

Procurement Manager Service Parts

Job Description

In this role, you have the opportunity to

Secure the supply of service parts for all suppliers globally/within your assigned scope.

You will be doing this via contractual terms with suppliers with respect to service parts, price negotiations, handling regional escalations and supporting regions in case of service parts shortages. Finally, you will be driving and building relationships with key suppliers and Philips departments like Global Procurement and Business Groups in effective partnerships.

Your actions will directly result in improved service parts availability and thus in increasing consumer satisfaction.

You are responsible for:

  • Agree on contractual terms with suppliers with respect to service parts, incorporating these in the Master Purchasing Agreement or installation of one-page agreements.
  • Evaluate and approve specifications for suppliers and ensure integration within Master Purchasing Agreement or project book.
  • Support regions in case of service parts shortages by managing escalations with suppliers, starting up reproduction processes, aligning with Business Groups/Units to find alternative parts and/or identifying opportunities to buy on the spot market.
  • Perform Quarterly Business Reviews (QBRs) with key service parts suppliers, if possible together with regional logistical team & Global Procurement/Commodity Management.
  • Agree on service parts purchase prices and regular updates of these prices.
  • Driving improvements on cost/quality/delivery for key service parts suppliers, including on-site visits and e.g. kaizen events/other improvement projects.

You are part of:

The new Domestic Appliances new team led by Urszula Uchańska. This team will be responsible for improved service parts availability and thus in increasing consumer satisfaction. As we value diversity, we have a multi-functional and diverse team, with different points of view, different ways of thinking, new capabilities to strengthen and improve Services & Solutions Delivery.

To succeed in this role, you should have the following skills and experience

  • Bachelor's degree
  • Knowledge of Purchasing/Procurement or Supply chain management  processes
  • 5-10 years experience in relevant roles
  • Performance improvement/problem solving skills e.g. LEAN, Agile, Six Sigma
  • Strong analytical, strategic, organizational and leadership skills.
  • Proven track record in stakeholder management and negotiation skills
  • Driven by results.
  • Excellent English skills, preferable other languages (Chinese/Dutch/Italian/Polish
  • Service and/or service parts experience preferred

In return, we offer you
A meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment. We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines.

Why should you join Domestic Appliances?

Philips’ Domestic Appliances business is a global leader with EUR 2.3 billion in sales in 2019 in kitchen appliances, coffee, garment care and home care appliances, with successful products such as the Airfryer, Perfect Care Steam Generators, Automatic Coffee Machines with LatteGo and SpeedPro Max Aqua vacuum cleaner, and many more that are used by millions of people every day across the world. 

In January 2020, Philips announced that it would be considering new ownership options for Domestic Appliances, as it is not a strategic fit for the company’s future as a health technology leader, and committed to finding the right home for the business to ensure that it is set up for continued success serving customers, leveraging the Philips brand and driving growth across the markets that it serves. 

In its 128-year history as a leading innovator, Philips has had to reinvent itself a number of times to remain competitive. This has involved several high-profile divestments, resulting in the company’s successful track record in managing complex change of this scale.  Such transformations offer unique opportunities for employees to ‘make their mark’ and gain expertise in a specific and dynamic environment - those who can deliver results while navigating and contributing to changes will gain unique skills and perspective that will prove valuable for the rest of their careers.


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Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.




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