Posted on Oct 12th 2019

Junior Sales Back Office Specialist

中国,江苏,苏州

Full time

336773

保存职位

Posted on Oct 12th 2019

中国,江苏,苏州

Full time

399048

保存职位

Job Title

Junior Sales Back Office Specialist

Job Description

In this role, you have the opportunity to

Implement and improve the Sales Support Process objectives and the day-to-day management of the sales support process ensuring the consistent supply of high-quality services.

You are responsible for

  • You will be involved in sales related activities
  • To produce quotations for our Technology Maximizer business
  • Pro-active collaboration with the account managers, project managers, product managers and other stakeholders until the cases are completed and prepared for further processing in the supply chain 
  • Set priorities and ensures correct and completeness of quotes within required timeframes
  • Provide support with further standardizing and documenting the way of working within the sales support team 
  • Actively support with the implementation of continuous improvement, eg LEAN tools such as Kaizen/A3
  • Maintain the user profile
  • Solve the system issue and error log clean up
  • Support system deployment and training
  • Maintain the user profile for all of customer service system applications.
  • Support the development teams in deploying applications and solving problems.
  • Maintain the system application training materials and train to the users.
  • Monitor the system performance and solve the system issue.
  • Clean all of system interface error log daily.
  • Raise the system change request to global IT and tracking the implement.
  • Participate in the system UAT and Contributing to process development and best practice.
  • Looking at new ways to make sure the system running smoothly.

You are a part of

Our Global Business Services China Hub in Suzhou where we centralize our business processes. Our focus is on supporting faster workflows and collaboration across departments, to enable leaner operations and improved results. 1000+ strong and growing, our Global Business Services EMEA Hub in Lódź teams speak 30 languages and represent 13 different nationalities, supporting our operations in 50 countries supported on a daily basis.

To succeed in this role, you should have the following skills and experience

  • Needs to be fluent in English
  • CRM experience would be a plus in this role
  • Needs to deal with the general terms and conditions of the customer
  • To be familiar with medical systems and specific terms
  • Be able to see misunderstandings or differences Maintain the user profile for all of customer service system applications.
  • Support the development teams in deploying applications and solving problems.
  • Education:

• University degree education background major in computer/ IT
• English CET-4 or above) 

  • Experience:
    • At least 5 years of work experience in a fast paced technology industry
    • At least 1 year of customer service experience

• Macro design experience

Competency and Skills:
• Familiar with SAP, IT Application
• Positive attitude, hard work, self-motivated and ownership
• Strong communication skills and good team work
• Good communication in English (oral and writing)
 

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

  • Training and development opportunities
  • Yearly bonus based on performance achieved
  • Possibility to participate in a group life insurance
  • Private medical care with an option to extend it to family members
  • Multisport card, which enables to use of a wide range of sports and recreation facilities throughout Poland
  • Possibility to purchase Philips products with discount

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.

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