Title: Technical Support Specialist
In this role, you have the opportunity to
Join a fast-growing Philips venture, disrupt a billion dollar industry and touch millions of lives by developing a unique medical device solution. Your challenge will be to support the global sales organization with a primary focus on China, in a challenging phase of aggressive growth. You’ll take ownership of installing and resolving assigned technical issues (PM/CM), in an efficient and timely manner This role offers the unique opportunity to be an entrepreneur and be part of this journey.
In this position, the Technical Support Specialist is a creative thinker that analyzes complex problems, collects data, establishes facts, draws valid conclusions, develops & executes corrective action plans. All with the goal to drive customer satisfaction (NPS) and securing long term business results. The Technical Support Specialist is also responsible for installing the systems, setting to work as well as any required HW and SW updates/upgrades.
The Technical Support Specialist is also involved in the New Product Introduction process by supporting new products and installations both on site and remotely. Part of the role is also to provide feedback on problem and (potential) product improvement towards the stakeholders within the EPD venture (a.o. R&D, Operations, Service).
You are responsible for
You are a part of
Philips EPD Solutions, a recently acquired venture with ambitious plans for growth, developing a disruptive technology, which will improve the efficiency and efficacy of life-saving cardiac ablation procedures treating among others atrial fibrillation. EPD’s technology has the potential to address the key unmet need of real-time therapy assessment, which is one of the more significant limitations of the current standard of care. We aim to help to improve outcomes for millions of people and help maintain the rapidly rising cost of managing the disease. Having obtained CE mark in 2018, we are preparing for a commercial product launch in Europe, US and other territories and are seeking regulatory approvals around the world.
To succeed in this role, you should have the following skills and experience
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.