Posted on Oct 12th 2019

Senior Operation Officer, IB


Full time



Posted on Oct 12th 2019


Full time



Job Title

Senior Operation Officer, IB

Job Description

In this role, you have the opportunity to

  • This role is responsible for efficient and correctly enter and process all install base under warranty contract base on the installation reports and processed within the service level timeframes. Ensure that correct process and implementation of processes are followed to maintain the data integrity of the IB.  To ensure that Engineering resources are assigned to install orders in an effective and timely manner during the assigned shift.

You are responsible for

  • Courteously answer and process customer install requests and produce install orders within the required service levels.  
  • Follow IB upload workflow and escalation processes that ensure IB can uploaded successfully.
  • Good working knowledge of SAP to raise install orders for install requests and ensure they are all under the warranty contract base on the installation reports.
  • Create IB and warranty contract and relative activities with high accuracy within the committed time.
  • Follow workflow and escalation processes that ensure the IB and warranty contract for corrective and preventative maintenance a timely and correctly.
  • Prepare working documentation and analysis report which the business required.
  • Other ad-hoc job which assigned by manager should be completed with accuracy in time.

You are a part of

  • CS Installation Ops Team

To succeed in this role, you should have the following skills and experience

  • Collage or above, major in Logistics, Economics or Engineering related
  • University degree education background major in Business Administration, Accounting and Economy;
  • English CET4
  • 2 years of work experience in a fast paced technology industry
  • At least 1 years of customer service experience
  • Good Communications skills
  • Business sense of customer service
  • Be awareness of customer is first
  • Carefully and correctly working manner
  • Self motivated
  • Excellent written, presentation and verbal communication skills
  • Good English capability in reading, writing and speaking
  • Computer literacy
  • Good team work

In return, we offer you

We offer experiences and opportunities that add many unexpected and enriching moments to our employees’ lives. Especially when the innovative health technologies and solutions they help develop benefit their own friends and family.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.


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Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.




* 我希望收到飞利浦工作提醒。 这是什么意思?


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