Posted on Oct 12th 2019

Experienced Field Service Engineer, CT

中国,,China - Home Based

Full time



Posted on Oct 12th 2019

中国,,China - Home Based

Full time



Job Title

Experienced Field Service Engineer, CT

Job Description

In this role, you have the opportunity to

Deliver qualified service of modality to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of services business and sales business.

You are responsible for

  • Plan and deliver assigned service to customers with high quality, including corrective maintenance, preventive maintenance, installation and FCO; Focus on the efficiency and service quality.
  • Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.
  • Support services business
  • Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.
  • Provide service support to team members as required, Focus on good team work.
  • Prepare and provide kinds of Service Report on an accurate and timely basis
  • Other tasks assigned by team & company

You are a part of

Services & Solution Delivery team, which is playing an important role to ensure Philips services delivery. You will report to Service Modality Manager and cooperate with Service Sales, Modality Sales& other services related teams.

To succeed in this role, you should have the following skills and experience

  • Bachelor or above degree in Biomedical Engineering, Electrical Engineering or other related major
  • Strong technical knowledge on healthcare products
  • Strong communication skill
  • Clear and logic thinking
  • Ability to handle multi tasks
  • Good execution skill
  • Excellent English skill in reading and writing
  • Willing to take responsibility and travel
  • Self-motivation and self-management

In return, we offer you

A path towards your most rewarding career. Philips is growing its capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.


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Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.




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