Posted on Oct 12th 2019

Senior Technical Support Engineer


Full time



Posted on Oct 12th 2019


Full time



Job Title

Senior Technical Support Engineer

Job Description

In this role, you have the opportunity to

Join our technical support team as an experienced technical support engineer. You will combine your technical, networking, and customer interaction skills to assist our customers and field engineer with products.

You are responsible for

  • Supporting field engineer by resolving complex issues quickly and effectively and providing excellent customer services by troubleshooting complex problems all around China.
    • Communicating with BIU, escalating customer product issues by higher level support.
    • Working with field engineer, delivering professional service to our customer with high quality. 
    • Documenting all actions taken in our internal tracking system and knowledge base. Collaborating with internal customer, like marketing, sales, zone manager and modality manager to provide technical support for business growth.
  • Monitoring and driving service quality improvement, including Installation and Preventive Maintenance and Corrective Maintenance.
  • Working on productivity improvement and service innovation with the guidance of IGT BIU.
  • Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions.
  • Supporting on service business growth and marketing promotion.
  • Attending assigned training and developing relevant knowledge and skills.
  • Other tasks assigned by team & company.

You are a part of

Technical support team which is responsible for providing rapid solutions to our field team and customers. You will work with a great group of Philips technical members in a cohesive and productive environment. Our team enjoys helping each other resolve issues for our customers.

To succeed in this role, you should have the following skills and experience

  • Bachelor degree or above.
  • At least 5 years strong experience in CV or general X-ray product, rich service experience in DSA product preferred.
  • Proficient in English listening, speaking, reading and writing.
  • Computer networking experience/certification is highly preferred.
  • Effective communication skills.
  • Ability to troubleshoot and think logically about solutions.
  • Prioritization and time management.
  • Technical solutions authoring.
  • Ability to solve mechanical and electrical problems using appropriate tools.
  • Ability to utilize MS office and other CRM products and applications.
  • Travel will be determined according to business requirements.

In return, we offer you

Excellent opportunities to further develop and to fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.


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Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.




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