Posted on Oct 12th 2019

Learning Admin Specialist

中国,江苏,苏州

Full time

336773

保存职位

Posted on Oct 12th 2019

中国,江苏,苏州

Full time

435228

保存职位

Job Title

Learning Admin Specialist

Job Description

In this role, you have the opportunity to

Support the regional Philips University Learning Partner and Academies in coordinating, planning and organizing learning programs, which can be e-courses, virtual learning programs or class room training programs. You will be responsible for managing all elements of session management in the Learning Management System in order to ensure quality control of session delivery and financial administration, including the creation of shopping carts, invoice control and financial reporting. You will also perform as Level 2 escalation for all Learners and Line Managers requests and queries.

You are responsible for

  • Support the deployment of classroom and online training

  • Work according to GLS processes and service delivery model for Tier 2 and Tier 3

  • Manage intake and output of Philips learners, line and HR managers on learning cases and queries via the standard case management system in PPS in line with PPS service level agreement.

  • Partner with Tier 1 (as appropriate) in the review/development of FAQs and appropriate training to improve “first contact resolution rate.”

  • Schedule high volume of class sessions in the Learning Management System (LMS).

  • Constant communication in regards to logistics of classes with the venue, internal or external trainers. 

  • Booking of external venue, communicate with other Philips sites to reserve training rooms, catering, etc.

  • Perform invoice control and ensure all actual costs are recorded in the LMS properly.

  • Work closely with the regional Learning Hub team to manage custom training solutions that require a high level of experience working with external vendors, training venues, materials, financials and high visibility to management.

  • Create purchase order requests for learning and venue vendors

  • Vendor Invoice Management – review, approval of vendor invoices. Communicate and coordinate with vendors.

  • Perform User Acceptance Testing activities as part of the change and release management process, managed by the global learning solutions team.

  • Identify areas for improvement in process and customer service and suggest improvements to increase efficiencies and customer satisfaction.

You are part of

A virtual team of approximately 12 Learning Administration Specialists, who are based in the PPS Asia Centers, delivering support to the learners of the countries that are in scope of the PPS Asia Center. You report to the PPS Asia Contact Center Manager and functionally to the Global Learning Solutions Lead.

To succeed in this role, you should have the following skills and experience

  • Education level: Vocational level plus

  • Fluent in English (both verbally and written) and Japanese is a good add-on

  • Strong customer orientation and service driven mentality

  • Excellent intercultural communication skills, ability to engage at various levels within the organization

  • Flexible team player and proactively focused on results

  • Strong hands-on and can-do mentality

  • Ability to manage multiple priorities from multiple individuals

  • Project oriented approach to work with a strong focus on results

  • Strong Organizational/Administrative Skills

  • You work in an accurate and structured manner

In return, we offer you

A path towards your most rewarding career. Philips is growing its Human Resources capability enterprise wide. Succeeding in this global role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are. 

In this role you will be exposed to senior levels of the organization in various markets within your region. You partner with HR Business Partners of your markets. You are part of the corporate Philips University and report into the global head of learning delivery.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.

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