Posted on Oct 12th 2019

Associate Field Service Engineer

中国,,China - Remote Based

Full time

336773

保存职位

Posted on Oct 12th 2019

中国,,China - Remote Based

Full time

435752

保存职位

Job Title

Associate Field Service Engineer

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO.

Play a very important role in the growth of customer service business and sales business.

You are responsible for

  • Planning and delivering assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO, focusing on the efficiency and service quality.
  • Developing and maintaining good relationships with customers, ensuring customer satisfaction and loyalty; owning customer service quality KPIs for assigned account.
  • Ensuring service process implemented effectively.
  • Attending training and developing relevant knowledge and skills, focusing on service competence level and actual service capabilities.
  • Providing service support to team members as required, focusing on good team work.
  • Preparing and providing kinds of Service Report on an accurate and timely basis.
  • Other tasks assigned by team & company.

You are a part of

S&SD Delivery field service team. You will report to service delivery leader and cooperate with service sales, modality sales& other services related teams.

To succeed in this role, you should have the following skills and experience

  • Bachelor degree or above in Biomedical Engineering, Electrical Engineering or other related major
  • More than two years of working experience about customer service in healthcare industry
  • Strong technical knowledge on Healthcare products
  • Good communication skill and Open mind to share with others
  • Good execution skill
  • Good English skill in reading, writing and speaking
  • Self-motivation and self-management

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.

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