Posted on Oct 12th 2019

Global Senior Business Continuity Officer - Greater China


Full time



Posted on Oct 12th 2019


Full time



Job Title

Global Senior Business Continuity Officer - Greater China

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

We are actually doing what other organizations only dream of and talk about. If you believe you have what it takes to be part of our global team and want to make the difference … then please continue reading this profile!

The way we use business, processes and IT at Philips is under transformation. The dependency is increasing and the lines between business and IT are fading. All products and services should be 24/7 available any time any place. If systems that support critical business functions are not well deployed, monitored and controlled, they are a source of significant and ongoing business risk. Our corporate governance requires careful consideration of security threats, data quality issues and privacy legislation that threaten the continuity, confidentiality, integrity, and availability of our Philips landscape. The Center of Excellence Business Continuity & Resilience (CoE BCR) is an important capability for Operations / Integrated Supply Chain (ISC) in HealthTech for the delivery of the Global Business Continuity Management (BCM) Program, which entails Sites, Business Groups, Markets and Functions. The CoE BCR will focus on the following:

  • To increase organization resilience, and maintain customer satisfaction, by continuing the delivery of products, services or solutions to our customers, at acceptable predefined levels, in time of disruption;
  • Maintain, align with and prepared for certification with ISO 22301;
  • Implementing an exercise program that leads to objective assurance that the business continuity plans will work as anticipated when required;
  • Turn real time data into information, information into insight and insight into business decisions in time of peace or crisis.

The main challenge of the Global Senior Business Continuity Officer - Greater China (GRC) is to increase organization resilience and maintain customer satisfaction, by delivering service and support with the implementation of global business continuity, and to enable to continue the delivery of products and services at acceptable predefined levels, in time of disruption for all entities part of the GRC area. The Global Senior Business Continuity Officer - GRC is the linking pin between different entities, connecting the dots, and identifying best practices and lessons learned that are beneficial for other entities. You will share knowledge about Business Continuity and Risk Management, actively support and challenge the local Business Continuity Management (BCM) teams to ensure effectiveness of their local BCMS.

You are responsible for:

  • Act as the Local Business Continuity Coordinator (BCC) for Suzhou manufacturing with the main tasks:
  • Maintain the local BCMS and adhere to the group BC policy as well to the ISO22301 certificate
  • See more tasks below as part of the responsibilities of the global BC Officer to support other BCC
  • Support the global Business continuity management program:
  • Actively supporting the Business Continuity Coordinators (BCC) with their business continuity program management on local level
  • Perform record & document review to maintain and achieve ISO22301:2019 certification
  • Perform Quality Reviews prior to signing of on an activity in the Compliance Tracker
  • Perform document review to evaluate conformity with the Philips Group BC policy and objectives, and in case of certified entities, the ISO22301:2019 requirements.
  • Embedding competence and awareness within the organization
  • Developing training and awareness material, if applicable
  • Supporting sites to create local specific awareness material
  • Identify Best Practices & Lessons learned and inform the BCM community
  • Organizing regular BCC team meetings to exchange information including training sessions
  • Understanding the organization in scope
  • Supporting local BCM teams in conducting regular Business Impact Analyses and Risk Assessments by preparing the workshop presentation and participating during the BIA and RA workshops
  • Challenging the business impact assessment (BIA) / risk assessment (RA) participants on the outcome if required
  • Gaining knowledge of the key products and service and the activities that support key products and services across the different entities, thus identifying dependencies and ensuring that continuity objectives are aligned, and risks are identified and communicated to higher (and local) management
  • Understanding the risks to these activities and their dependencies and the potential consequences if the risks were to materialize
  • Selecting business continuity strategy and solutions
  • Supporting local BCM teams with identifying and evaluating a range of business continuity options
  • Monitoring that the selected options will provide for the resumption of activities at the agreed level of operation (MBCO) and within the agreed timeframe (RTO)
  • Develop knowledge of resilience and countermeasures that are already in place within the organization (across entities) and share that knowledge between entities that are dependent upon each other
  • Developing and implementing a business continuity response
  • Supporting local BCM teams with means for detecting and responding to an incident
  • Supporting with the development and maintenance of recovery procedures
  • Supporting the implementation and use of Philips tooling
  • Exercise and testing
  • Validating that the different recovery procedures are part of an exercise at least once during a rolling three year period by including them in the Year Planning;
  • Monitoring the execution of the exercise and testing program;
  • Supporting the local BCM teams in developing more complex exercise sessions, involving multiple stakeholders;
  • Monitoring the results of these exercises and tests, and ensuring the Lessons Learned, findings and improvement actions are recorded and implemented;
  • Identifying and sharing Best Practices and Lessons learned with the BCM community

To succeed in this role, you should have the following skills and experience

  • 5- 10 years’ experience Business Continuity & Crisis Management, supported by evidence of practical oversight and associated qualifications essential
  • Required minimal CBCI qualified or equivalent certification
  • Preferably certified in Audit and/or Risk Management (CISA, CRISC)
  • ISO22301 audit experience and qualification desired, supported by ISO27001 an advantage.
  • Experience in documentation of business continuity policies, standards and procedures.
  • Be familiar with risk assessment methods, tools and techniques
  • Performing ‘hands-on’ reviews and assessments of business operations and internal controls environments
  • Knowledge of project management (preferable certified) and Quality management
  • Willing to travel abroad (approximately 10%).

You are a part of

You will report to the Global Head of Business Continuity & Resilience, who has a direct reporting line to the Head of Health & Safety in Group Operations with a direct line to the Chief Operations (COO). As CoE BCR, we are always improving our business continuity journey and doing what other organizations only dream of and talk about..

In return, we offer you

We offer experiences and opportunities working in a global team with focus on technology and innovation that add many unexpected and enriching moments to our employees’ lives. Especially when the innovative health technologies and solutions they help develop benefit their own friends and family.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.




Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.




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