Posted on Oct 12th 2019

Cloud Operations Engineer


Full time



Posted on Oct 12th 2019


Full time



Job Title

Cloud Operations Engineer

Job Description

Job Title: Cloud Operations Engineer, HealthSuite Platform

In this role, you have the opportunity to

Join a highly skilled cloud operations team responsible for overall IaaS and PaaS management at a global scale. This pivotal role will provide you the opportunity to leverage your diverse IT background including Windows, scripting, security, networking and cloud knowledge to deliver our healthcare platform services to connect thousands of Hospitals and improve lives.

You are responsible for

  • Deploy multiple digital propositions SaaS applications via automation & orchestration platforms (Terraform, Salt).
  • Expert on all versions of Citrix and strong knowledge of Citrix Secure Gateway / Web Interface / Nfuse and the communication between them and Citrix farm
  • Windows Server OS troubleshooting. Analyze and fix the server OS level issues
  • Lift and Shift physical / VMWare / Cloud-based servers to other Cloud Service Providers.
  • Handle the creating /patching and managing Windows and Linux operating systems.
  • Creating / versioning (source control) / testing of scripts (Python, Bash, PowerShell). 
  • Duties include automation of installation / configuration / management of SSH, Nginx, IIS, RDS and MS SQL Server.
  • Responsible in building / maintaining / updating the monitoring tools to monitor systems, applications, databases as well as business transactions. 
  • Lifecycle management of Windows systems in production public cloud environment.
  • Oversee implementation /support and identity management, authentication, authorization, Token Services for federated single sign-on using technologies, such as SAML, OAuth, LDAP, Active Directory.
  • Troubleshoot production SaaS events / issues, including cloud infrastructure and application components.
  • Development Operations, provision, running scripts and performing UAT / validation testing on staging environments.
  • Collaborate with Software Development to maintain test / staging / production environments to meet uptime, performance, cost, and security goals.
  • Build and maintain enterprise monitoring platforms and scripts, including basic infrastructure checks and synthetic transactions.
  • Deliver on S.L.A. to both internal and external customers.

What is the HealthSuite Digital Platform?

The HealthSuite Digital Platform is an open, cloud-based healthcare platform that will support data collection across the spectrum from clinical to consumer lifestyle, allowing for integration and analysis of ‘big’ data from multiple sources worldwide, including electronic medical records, diagnostic and treatment information, images, reports, notes, wearables and Philips connected consumer lifestyle products. The platform will utilize Philips’ clinical data models and medical device interoperability and is designed to be highly scalable with built-in comprehensive data security and privacy/permission control.

Why is the HealthSuite Digital Platform important?

The HealthSuite Digital Platform will enhance clinical decision making and care coordination (collaboration and workflow). It will allow caregivers to improve patient outcomes by allowing them to collaborate closely in support of their patients by enabling patients to take a more active role in managing their personal health across the ‘health continuum’ from self-care and prevention, to diagnosis and treatment through recovery and wellness. It also enables a vibrant ecosystem of third party created applications (via SDKs and API’s) to allow for open innovation in both clinical and consumer realms. This will support a patient-centric transformation of both professional healthcare delivery and continuous personal health.  

No other organization has the breadth and depth of the extended portfolio of health care solutions than Philips has across the entire health continuum, from the hospital into the home.  Philips is uniquely positioned as a health technology leader. We’ve been doing this for over 100 years, and leading the confluence of clinical and informatics is in our DNA. 

To succeed in this role, you should have the following skills and experience

Soft Skills

  • Good English language communication skills, both verbal and written. Cross-cultural etiquettes, customer centric and collaborative mindset.
  • Works autonomously within established procedures and practices.

Qualification and Technical Competencies

We are looking for: 


  • 3+ years with configuration and support of Citrix products and technologies (XenApp or XenDesktop strongly preferred) and VDI infrastructure.
  • Deployment and management of .NET based multi-tier application deployments on AWS cloud.
  • Familiarity with RDBMS (RDS, SQL Server) and NoSQL Database or related Technologies.
  • Network experience with route tables, access control lists, firewalls, NAT, HTTP, DNS, IP and Web Application firewall.
  • Knowledge of ITIL methodologies and how it applies to daily operations.
  • Experience with pulling, tracking and organizing work into sprints
  • Familiarity with healthcare industry.
  • Customer service mindset.
  • Technical curiosity.




  • Bachelor's degree (BA / BS) in Business, Computer Science, Information Systems or related field preferred or equivalent experience with at least 10 years of experience working on a 24x7 Cloud or supporting large-scale SaaS production operations.
  • AWS Operations certification preferred.
  • Experience in deploying applications within a production cloud environment (AWS or similar).
  • Understanding of network configuration (DNS, VPN, IP Proxy).
  • Expertise with Windows systems administration.
  • Advanced Windows troubleshooting.
  • Experience with Cloud Infrastructure & Application monitoring tools.
  • Requires highly effective communication skills, both verbal and written.
  • Use of PowerShell to perform day-to-day support functions and release management activities. 
  • Experience with information and application security including public key encryption, SSH, access credentials, and X.509 certificates.
  • Expert level skills in managing Windows operating systems.
  • Experience using and troubleshooting the following Technologies/Protocols:
    • Microsoft SQL Server 
    • Server Operating Systems – Windows/Linux
    • TCP/IP networking 
    • Automated patching tools
  • Experience applying the following skill sets:
    • SQL Query / Report Creation
    • Power Shell Scripting
    • Python Scripting
    • MS Windows Server Installation / Operating system installation

In return, we offer you

A path towards your most rewarding career with Philips a leading global healthcare company. An exciting role which your work can bring big impact in fast growing China healthcare industry and to improve billions of people life.

A challenging, innovative working environment with a group of multi-discipline, talented people and use of the latest Tech. We offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.




Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.




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