Posted on Oct 12th 2019

Clinical Service Specialist, MR


Full time



Posted on Oct 12th 2019


Full time



Job Title

Clinical Service Specialist, MR

Job Description

In this role, you have the opportunity to

Deliver educational and consultancy services to our customers as well as handle customer related product or service requests. This family is of a Clinical background, and works collaboratively with the wider organization to provide exceptional service to our customers.

You are responsible for

  • Providing education or consultancy in accordance with Philips standards, guidelines and product specific training material
  • Advising customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the delivered equipment
  • Providing first-line Clinical support to customers, communicates solutions or actions, acting in accordance with our regulatory guidelines
  • Receiving & registers requests or problems coming in from all channels
  • Accurately documents service records inclusive of guidance given to the customer and resolution using the Service management system
  • Acting on Customer escalations, Complaints (safety / non safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up
  • Fully grasp the cutting-edge technology direction of MR, practice advanced clinical application programs, promote the market nationwide, and promote the upgrading of business  
  • Coordinate effective resources of product team, scientist team, solution team and professional service team, organize and maintain MR advanced application training program through inter-departmental cooperation
  • Through cooperation with KOL customers in advanced applications and scientific research, to form a good reputation
  • Create resources, organize online education and training programs, improve marketing efficiency and customer service experience

You are a part of

The Services and Solutions Delivery team where your professional and clinical support will be highly valued and recognized. You will report to Clinical Services Zone Leader.

To succeed in this role, you should have the following skills and experience

  • Bachelor degree in Medical Imaging is preferred
  • 3+ years’ experience in hospital or healthcare industry
  • Knowledge in competitors’ product and technology is preferred
  • Good presentation, selling and communication skills
  • Understand and grasp the cutting-edge technology and development direction of the industry

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.




Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.




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