Posted on Oct 12th 2019

Customer Project Manager


Full time



Posted on Oct 12th 2019


Full time



Job Title

Customer Project Manager

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

  • Confirming & using the project objectives and customer success criteria, formulating the project plan, in consultation with project team members and other parties concerned on base of the customer contract.  
  • Organizing the internal and external resources to be used (quality, time, budget and information) and specifying the quality standard in the processes. Including engaging with procurement for quotes / orders from external suppliers.  
  • Defining the risks (technical and commercial) of the project and developing scenarios to overcome these risks.
  • Directing project teams and giving them operational guidance, regarding content and organization. Managing external resources (e.g. sub-contractors).  
  • Implementing and realizing according to the project plan or validated project order in terms of quality, money, time, information, organization and final customer acceptance.  
  • Driving compliancy to applicable regulations (Q&R/ H&S) by own organization, third parties and partners in the project.
  • Controlling the project budget and project progress, evaluating all change requests as to feasibility, costs/benefits and added value, taking corrective actions when necessary and generating adequate reporting to internal and external stakeholders
  • Communicating with and manages stakeholders.
  • Ensuring relevant reports (relating to progress, etc.) are produced.
  • Ensuring all issues are being managed and resolved in a timely manner
  • Developing recovery plans when a project is not expected to meet its target(s) or constraints
  • Executing lessons learned meetings after project completions and converting those lessons into knowledge articles, training content or other actions of improvement

You are a part of:

Professional Service Delivery team and reporting to professional service delivery leader. You will work closely with technical team and commercial sales/marketing teams, etc.

To succeed in this role, you’ll need a customer-first attitude and the following:

  • Master’s degree in a position-relevant program (health science, business, or engineering).
  • 10 years’ service business working experience in IT industry, telecommunication or professional service industry
  • Ability to communicate in both Chinese and English verbally and in writing.
  • With passion of serving customers, team working and highly responsible and loyal to the company.
  • Strong track record in end to end professional service management, from identifying business opportunities to closing the deal
  • Strong capability in problem structuring, analyzing and problem solving
  • Great communication skills and interpersonal skills; Strong team spirit in working seamlessly with multiple stakeholders
  • Quickly develop enduring relationships with clients at all levels to ensure project completion, client success, and win repeat business
  • Subject matter expertise for Healthcare Provider clients and be part of a collaborative cross solution project team
  • Travel Frequency 出差频率: >50%

In return, we offer you:

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.




Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.




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