Posted on Oct 12th 2019

Sr. Technical Support Specialist


Full time



Posted on Oct 12th 2019


Full time



Job Title

Sr. Technical Support Specialist

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

  • Supporting field engineer by resolving complex issues quickly and effectively and providing excellent customer services by troubleshooting complex problems all around China.
    • Communicating with BIU, escalating customer product issues by higher level support.
    • Working with field engineer, delivering professional service to our customer with high quality. 
    • Documenting all actions taken in our internal tracking system and knowledge base. Collaborating with internal customer, like marketing, sales, zone manager and modality manager to provide technical support for business growth.
  • Monitoring and driving service quality improvement, including Installation and Preventive Maintenance and Corrective Maintenance.
  • Working on productivity improvement and service innovation with the guidance of BIU.
  • Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions.
  • Supporting on service business growth and marketing promotion.
  • Attending assigned training and developing relevant knowledge and skills.
  • Other tasks assigned by team & company.

You are a part of

Technical support team which is responsible for providing rapid solutions to our field team and customers. You will work with a great group of Philips technical members in a cohesive and productive environment. Our team enjoys helping each other resolve issues for our customers.

To succeed in this role, you’ll need a customer-first attitude and the following

  • Bachelor degree or above.
  • At least 5 years strong experience in image product.
  • Proficient in English listening, speaking, reading and writing.
  • Computer networking experience/certification is highly preferred.
  • Effective communication skills.
  • Ability to troubleshoot and think logically about solutions.
  • Prioritization and time management.
  • Technical solutions authoring.
  • Ability to solve mechanical and electrical problems using appropriate tools.
  • Ability to utilize MS office and other CRM products and applications.
  • Travel will be determined according to business requirements.

In return, we offer you

Excellent opportunities to further develop and to fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.




Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.




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