Posted on Oct 12th 2019

Professional Services Portfolio Manager


Full time



Posted on Oct 12th 2019


Full time



Job Title

Professional Services Portfolio Manager

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

Philips is focusing on setting up the exciting transformation to become a Solution company. We are shifting from a product focused approach to Solutions, that go way beyond simply the product. Professional Services is a key component of that Solution transformation and supports healthcare providers to achieve the quadruple aim and the Professional Services Education Portfolio Manager role is driving the new Services around to improve clinical and technical knowledge of hospital staff leading to better equipment usage and workflows.

In this role you will lead the E2E approach with businesses and markets to grow our clinical professional services business.

You are responsible for

  • Orchestrating service development aligned with business and market requirements
  • Developing and maintaining packages within or across service category
  • Assuring capabilities to deliver services are available, in the market, business or globally
  • Coordinating knowledge transfer for service category between mature and developing markets for Professional Services
  • Feedback of key industry trends  and customers to the marketing team to shape portfolio and feedback from markets to develop the processes for delivery of Professional services in the markets
  • Look at all aspects of the functional P&L to augment run the category as a business
  • Value proposition development based on customer insights, including Health Economics for lead markets
  • Pricing (Price setting) and margin optimization as well as Channel Strategy for assigned product portfolio
  • Compliance with Quality & Regulatory requirements (if applicable)
  • Solution developing of the business case to support new value creation
  • Support in the process of funnel creation, which helps to promote services sales, marketing activities and necessary support engagement.
  • Identify value proposition of service assets, validation of service offering, go-to-market strategy, and statement of work.
  • Applying best practices and/or industry wide common approach in solution lifecycle management of professional services.
  • Harvest current service assets and standardize offering contents.
  • Working with business team and delivery team in risks control and conflicts management.

    You are a part of

    You will be part of the Professional Services team, Philips China.

    Our team is focused not only on the products we can deliver, but the services around these products that will change how Philips deals with its customers. We have a functional team with a variety of colleagues from different cultures that is eager to deliver excellent results.

    You will report to leader of Professional Services Portfolio Management.

    To succeed in this role, you should have the following skills and experience

  • Typically requires a master degree and minimum of 10 years of related experience.
  • 5+ years of experience in the job with clinical and technical domain knowledge
  • Experience in high-tech, healthcare/med-tech solutions businesses in B2B / B2C environments
  • Thinking conceptually from a broad business perspective taking both strategic as well as operational aspects into consideration
  • Globally proficient and able to function optimally across cultures
  • Ability to collect and analysis market information and define existing target groups
  • Ability to lead a cooperative effort across different domains
  • Interaction with senior management or executive levels
  • Basic understanding on usage and operation of medical equipment and devices is a plus.
  • Strong capability in portfolio structuring, analyzing content and categorizing complex service assets.  
  • Strong track record in end to end professional service management, managing lifecycle of services.
  • Working with internal BG/BU and/or 3rd party to identify service offering, sustainability model, and execution delivery.
  • Candidate has an epidemiology background with a PHD degree is a plus.
  • Candidate is familiar with clinical research and having successfully published him/herself is a plus.
  • Having a product marketing, consulting experiences are advantageous.
  • Travel Frequency: approximately at 25%   

In return, we offer you
Describe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.




Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.




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