Posted on Oct 12th 2019

Services and Solutions Quality Manager


Full time



Posted on Oct 12th 2019


Full time



Job Title

Services and Solutions Quality Manager

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Operate in all entities within Philips, and act within an advisory role as a Quality & Regulatory Business Partner.

You are responsible for

·       Support the Business Transformation and capabilities in meeting the Solution& Services specific regulatory requirements: Systematically design quality in all end-to- end processes.

·       Deploy and maintain the End- to- End compliance framework for Lifecycle Services, Professional Services, and Managed Services or Solution Delivery requirements while meeting the regulatory standards and requirements rules for Solutions.

·       Deploy and maintain the Quality management system framework for Solutions through its full lifecycle, following the Philips Quality Management Strategy.

·       Monitor the operational compliance of the integrated Solutions and services, using the selected application eGRC (training provided).

·       Provide guidance to the Client delivery managers and opportunity Managers to ensure the solutions are meeting the regulatory standards and requirements rules for Solution.

·       Support the deployment and the adoption of the Q&R Solution framework across Markets and the Businesses.

Report on a regular base the assessment outcome per Market and Business and escalate in case compliance issues.

You are a part of

Philips Services Quality &Regulatory Solutions, where you will be working with a top of highly skilled professionals in the field.

To succeed in this role, you’ll need a customer-first attitude and the following

  • Bachelor’s degree or equivalent, ideally in a related field
  • Typically requires 2 to 4 years of related regulatory and quality experience in a highly regulated environment
  • Quality and Regulatory Expertise
  • Process knowledge
  • Project Management with customer focus
  • Communication skills
  • Team up as Q&R Business Partner
  • Compliance risk management
  • Process Quality assurance
  • Demonstrate the Philips behaviors

In return, we offer you

a challenging, innovative environment with great opportunities for you to explore. And a healthy work-life balance.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.




Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.




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