Posted on Oct 12th 2019

Quality Engineer


Full time



Posted on Oct 12th 2019


Full time



Job Title

Quality Engineer

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

  • Handle Philips internal customer complaint.

  • Monitor China market FCR and ensure related resolution and improvement are performed properly.

  • Take in charge of fast feedback quality analysis and improvement.

  • Give support and solutions to consumer care for technical problem from market.

  • Support SCR on product safety/compliance activities.

You are responsible for

  • Handle internal customer complaint, drive improvement actions via applicable tool including SCAR/SQN. Complete all needed records in a timely and accurate manner.

  • Confirm internal complaint condition and determine corrective action (including CAPA as needed)

  • Assist in monitoring China market FCR. Drive improvement actions with relevant department and ensure related resolution and improvement are performed properly.

  • Assist in fast feedback quality analysis and improvement. Arrange failed samples returned from market. Analyze failed samples with relevant people and take actions to improve.

  • Analyze repair data in China market to find out if any outstanding deviation.

  • Report the FCR status of factory products in China market.

  • Provide technical support to China market consumer care.

  • Support SCR on product safety/compliance related activities to ensure that regulations and policies are fully and timely available and interpreted.

  • Support SCR on addressing safety/compliance engineering deficiencies when relative to manufacturing process.

  • Lead approbation factory inspection for maintaining appliance safety certificate validity.

You are a part of
Manufacturing team in Zhuhai.

To succeed in this role, you’ll need a customer-first attitude and the following

  • Education: Bachelor’s engineering degree, or equivalent experience.


  • Experience: 1+ years of manufacturing factory quality engineering control experience, familiar with customer complaint handling.

  • Competency and Skills: 1). Skillful for failure products analysis.

2). Familiar with safety/compliance related standard/regulation

3). Know related statistic knowledge.

4). Fluent written and spoken English.

5). Good PC office software skill.

6). Good communication skill.

In return, we offer you

good opportunity in good platform

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.




Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexcepted moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.




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